Serve as the subject matter expert in travel management, coordinating with ICF’s Travel Management Company to ensure alignment with ICF policies, government regulatory requirements and best practices.
Assess project teams' unique needs, offer guidance on best practices, and recommend economical travel options.
Manage escalations, accurately document decision-making, and execute corrective measures in policy conflict situations.
Lead travel sourcing initiatives and refine supplier portfolios.
Deliver excellent customer service by addressing inquiries and resolving travel problems.
Utilize data analytics tools to evaluate travel spending trends and recommend strategies for cost savings.
Manage company-paid travel expenses through monthly credit card reconciliations and ensure compliance with financial guidelines.
Oversee supplier purchase orders and proactively monitor supplier spending.
Drive continuous improvement initiatives through cross-functional collaboration.

At least 5 years of experience in the travel industry
Strong skills in financial management, including credit card reconciliation and travel analytics
1 year working with Concur Travel systems and familiarity with corporate travel policies
Bachelor’s degree in Business Administration, Hospitality, Travel Management, or a related field (preferred)
Advanced proficiency in MS Suite, including Excel, PowerPoint, SharePoint
Strong problem-solving abilities, especially in addressing complex travel-related challenges
Exceptional organizational and multitasking capabilities, ensuring accuracy and attention to detail
Excellent communication and interpersonal skills, fostering strong relationships across teams and departments
Resourceful, solutions-oriented, and able to work both independently and collaboratively

Travel Operations Administrator

Key skills