Technical Programs Project Manager

Role Overview

• Direct the development and coordination of internal and external projects with the support of the Technical Programs Team.
• Support and manage coordination between internal team and external clients to ensure capacity is dedicated to critical projects, priorities are aligned, and all project timelines and deliverables are met.
• Maintain meticulous records of projects, properties, and needs across clients and programs — including issues, risks, decisions, and schedules.
• Ensure clients’ IT and security needs are met as their organizations evolve.
• Engage directly with clients to ensure they achieve compliance with digital security and that their IT needs are met.
• Develop and maintain strong, effective working relationships with clients.
• Assist with new client onboarding and ensure Personified delivers on major projects identified at the start of the client engagement.
• Facilitate client check-ins, quarterly review calls, and draft written communications.
• Identify patterns within client tickets and calls and propose responses/solutions.
• Ensure clients receive services within their scope of work.
• Support the Technical Programs team with client administrative tasks, as needed, including creating documents, updating templates, client communications and organizing data.
• Collaborate with theSupport Strategy, Policy & Trainings teamIT Systems & Knowledge Manager to create and updatewith internal documentation and file organization.
• Bring excitement and enthusiasm to other responsibilities, duties, and projects where your support and engagement is required.

Requirements

• 3-5 years of experience managing projects and working with project management software tools.
• Demonstrated experience coordinating with various stakeholders to meet time-bound deliverables using planning, prioritization, problem-solving, and meticulous attention to detail.
• Excellent verbal and written communication skills, including the ability to clearly and concisely articulate complex concepts for a variety of audiences.
• Understanding of and experience with technology and digital security principles.
• Experience managing data using spreadsheets and project management tools (e.g., Monday.com , Asana, Trello).
• Experience in a customer-facing role, and a track record of providing great customer/client experiences.
• Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
• Project management certification is a plus.
• Willingness to work outside of normal business hours as required.
• Willingness to travel as required.

Benefits

• Remote work environment
• Healthcare packages contributed to by Personified
• Generous paid time off benefit
• Optional 401K matched by Personified
• Cell phone stipend
• Annual Learning and Development stipend