Sales Systems Analyst

Role Overview

• Analyze sales systems and workflows
• Analyze sales systems, workflows, automation, and AI use cases to understand how day-to-day sales activities are executed.
• Identify gaps, friction points, overlaps, or low-value activities in sales representatives’ workflows and system touchpoints.
• Support documentation and maintenance of standardized workflows, entry and exit criteria, and completion tags.
• Support the lifecycle of sales tools, automation, and AI use cases through analysis during onboarding, pilot phases, and scale-up or sunsetting decisions.
• Analyze signal quality, automation effectiveness, and manual effort to identify opportunities to simplify representatives’ workflows.
• Highlight system risks, data gaps, or adoption issues and recommend improvements.
• Support administration of user access to sales-operations-owned tools (provisioning, modifications, and deprovisioning) using role-based access where applicable.
• Manage user roles and permission sets; perform periodic access reviews and follow documented approval processes.
• Coordinate with IT and security on identity and access matters (e.g., single sign-on/multi-factor authentication), licensing plans, and audit and compliance needs.
• Document access request flows and administrator runbooks; contribute to knowledge base articles for onboarding and support.
• Triage access issues and incident escalation levels; identify recurring issues and recommend process improvements.
• Track and analyze system-related workflows, tools, and metrics to determine trends and execution failures.
• Combine quantitative data with feedback from representatives and leaders to generate actionable insights.
• Prepare analyses and recommendations to inform priority-setting and improvement discussions with key decision-makers.
• Partner with sales operations, marketing, enablement, IT, and account leadership to support consistent system implementation.
• Partner with the sales enablement team to support delivery of targeted, high-impact training that reinforces system workflows and drives adoption by sales representatives.
• Contribute to analysis and documentation that align teams on shared system definitions and implementation expectations.

Requirements

• Experience in sales operations, systems analysis, analytics, or commercial program support.
• Postsecondary degree in computer science, business administration, engineering, or another relevant field, or equivalent professional experience.
• Strong analytical and problem-solving skills, with the ability to translate data and feedback into clear, practical insights.
• A curious, self-driven approach to learning and staying current with technology trends.
• Experience analyzing account lists, segmentation, and performance data.
• Familiarity with CRM platforms, automation tools, and analytics solutions.
• Strong collaboration and communication skills with both technical and non-technical teams.
• Empathy for sales representatives’ workflows and the real-world challenges of implementation.
• Comfortable working in fast-changing, ambiguous environments where systems and processes are continuously improving.

Tech Stack

• Flux

Benefits

• Health and wellness: medical and dental coverage, Employee and Family Assistance Program (EFAP)
• Financial benefits: retirement savings plans (RRSP/defined pension), with company matching, life and disability insurance
• Paid time off: annual vacation and sick leave, statutory holidays, parental leave, volunteer days, bereavement leave
• Other benefits: employee discount program