Software Engineering Advisor

Role Overview

• Provide the best practices and savings to the customer relationship management (CRM) business and operations through a thorough understanding of the application.
• Perform proof of concepts for new technology adoption in CRM.
• Provide design recommendations to implement highly scalable code components.
• Participate in technical research and analysis to make recommendations on solutions that align with business needs.
• Provide feedback on and act as the principal designer for the complex CRM App development system.
• Participate in the creation of end-to-end solutions to maximize alignment with target states and reusing IT assets.
• Partner with pharmacy teams to increase the quality of incoming alerts/INCs.
• Provide insight into the CRM PI planning roadmap and articulating technical direction and consideration.
• Create solutions that adhere to the security standards of the company and provide guidance for the secure coding practice; and
• Review and approve design and logic configurations.

Requirements

• Bachelor’s degree in Computer Engineering, Computer Science or related field and 5 years of experience.
• Requires experience with: Defining and governing the architecture of large-scale Pega PRPC applications, ensuring compliance with guardrails, performance optimization, and scalability across multi-channel environments;
• Event-Driven Architecture (EDA) using Kafka;
• Driving end-to-end delivery of Pega programs, including requirements elaboration, solution blueprinting, technical design authority, sprint planning, quality assurance, and production readiness, while enforcing governance standards;
• Coordinating with business stakeholders and external vendors to manage dependencies, mitigate risks, and ensure timely delivery of complex, multi-system solutions;
• Collaborating with enterprise architects, business leadership, and cross functional stakeholders to gather requirements, define solution roadmaps, and translate business processes into scalable Pega-based workflows;
• Using Pega Decision Management and Next-Best-Action frameworks for real-time, data-driven customer engagement;
• Leveraging advanced rule-based frameworks, Enterprise Class Structure (ECS), and optimized ruleset strategies for scalability and maintainability;
• Designing and implementing advanced integrations between Pega and external systems using REST, SOAP, JMS, MQ, and secure authentication protocols (OAuth, SAML), ensuring robust and fault-tolerant data exchange;
• Utilizing advanced Pega features such as Queue Processor, Job Scheduler, Data Pages, Declarative Rules, Decision Strategies, Next-Best Action, Predictive Analytics, and Customer Decision Hub for intelligent automation and decisioning;
• Designing and developing process based solutions or BPM (business process management);
• Implementing and optimizing Pega Customer Decision Hub (CDH) capabilities, including decisioning strategies, Next-Best-Action (NBA) logic, AI model integration, and omni-channel customer interaction orchestration;
• Utilizing Direct Capture of Objectives (DCO) tools such as Application Profiler, Application Accelerator, and Application Express for rapid requirements capture and design validation;
• Developing CI/CD pipelines for Pega application delivery using Jenkins, GitHub Actions, or Azure DevOps, including automated guardrail scanning, code quality checks, security scans, and deployment automation through Pega Deployment Manager, configuring enterprise-grade Single Sign-On (SSO) frameworks integrated with LDAP, and enforcing secure coding practices;
• Applying advanced Oracle SQL for complex data query, performance tuning, data modeling, and integration with Pega data layers to support analytics and reporting;
• HTML, CSS and JavaScript for advanced Pega UI customization and React component integration.
• Required certifications: Pega Certified Decisioning Consultant; Pega Certified Senior System Architect; and Pega Certified System Architect.

Tech Stack

• Azure
• JavaScript
• Jenkins
• Kafka
• Oracle
• React
• SOAP
• SQL

Benefits

• Hybrid work schedule