Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations.
Diagnose and resolve hardware, software, and network issues for multiple clients.
Perform O365 and Windows administration, user account management, and access provisioning.
Support and troubleshoot VOIP systems (e.g., 3CX).
Manage and maintain RMM and PSA tools (e.g., Datto, Halo).
Mentor junior engineers and provide guidance to improve team troubleshooting skills.
Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc.
Identify and implement solutions to reduce recurring issues and improve efficiency.
Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
Collaborate with vendors and clients to plan, test, and deliver new IT solutions.
Log issues and resolutions accurately for future reference.
Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

Previous experience working in an MSP environment is a PLUS.
Excellent communication skills – Ability to have a comfortable conversation in English without thinking formal or technical – be a friend
Excellent attention to detail and follow-through abilities (never let it go till solved)
Demonstrable experience working with Windows systems (client/server). Ideally, enough experience with a wide range of end-user and other IT areas to solve problems that others may overlook.
Proficiency in O365 Administration, Windows System Administration, and advanced troubleshooting methodologies.
Scripting skills, particularly in PowerShell, to automate tasks and streamline operations.
Experience with VOIP systems and a good technical understanding of network infrastructure.
Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo).
We are heavy users of Office 365 and Azure, so you’ll need to have solid experience and know the fundamentals or demonstrate skills in something very similar.
Essentially, you must demonstrate that you can handle even the most difficult tasks by properly setting expectations and determining the solution in a reasonable amount of time.
Out-of-the-box thinker, proactive/creative, and always improving things.
Willingness to go the extra mile to ensure client satisfaction.
Have the ability to “figure things out” even new things

Device Requirements:

Senior IT Engineer – MSP

Key skills