Senior Engineer, Service Engineering & Automation – Public Cloud

Role Overview

• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions.
• Lead the end-to-end deployment and management of public cloud infrastructure across AWS and Azure.
• Establish and enforce enterprise-grade standards for public cloud infrastructure automation.
• Lead large-scale, zero-downtime maintenance initiatives.
• Identify recurring operational bottlenecks, automate remediation and build self-healing infrastructure mechanisms.
• Ability to lead Public Cloud account takeover and standardization according to well-architected frameworks and internal best practices.
• Tune monitoring requirements to reduce alert fatigue, ensuring the operations team only acts on actionable, high-signal data.
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe.
• Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms.
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms.
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
• Creation of contingency plans to minimize such risks.
• Production of quality documentation to reflect changes to solutions.
• Provide technical governance and ensure adherence to best practices in operations.
• Present proposed solutions, technical designs, and service enhancements to internal teams and management.
• Lead root cause analysis efforts for major incidents, identifying systemic issues and implementing preventative actions.
• Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked.
• Mentor and actively develop engineering talent.
• Establish and govern the standards for technical documentation.
• Present and defend strategic technical proposals, architectural changes, and service enhancement initiatives.

Requirements

• At least 6 years of proven experience deploying, configuring and managing virtual and/or cloud infrastructures.
• Proven track record of architecting, managing, and scaling multi-cloud or hybrid environments.
• Demonstrated experience leading large-scale data center to public cloud migrations.
• Expert-level capability in managing highly available, multi-region architectures with complex disaster recovery and active-active failover mechanisms.
• Active AWS Certified Solutions Architect Associate (SAA-C03) certification.
• Excellent awareness of Hosting Solution components (Firewalls, Server Hardware etc.)
• Technical understanding of other technologies (eg. IP, MPLS, VoIP)
• Excellent knowledge of large complex Hosting solutions.
• Experienced with ITIL framework.
• General knowledge of telecom and Hosting industry and standards.
• Excellent English language skills a must.

Tech Stack

• AWS
• Azure
• Cloud
• Firewalls
• VoIP

Benefits

• Standard business hours
• Rotational on-call shifts to ensure 24/7 support coverage
• No travel required