Manage and grow relationships with existing clients, ensuring strong retention and long term value
Lead the onboarding of new customers, from initial engagement through contracting and go live
Act as the main point of contact for your accounts on all non technical matters
Run platform demonstrations and support training sessions for both new and existing clients
Partner with integrations and support teams to deliver a seamless client experience
Identify opportunities to expand platform usage and drive additional revenue
Track account activity, revenue projections, and performance using CRM and reporting tools
Provide regular updates to internal and external stakeholders on progress and outcomes
Support senior stakeholders including commercial and platform leadership as needed

Experience in the London specialty or wholesale insurance market
Background as a broker, underwriter, or account manager within insurance
Strong understanding of how risk is placed between brokers and carriers
Confident communication and presentation skills with the ability to build trust
Commercial awareness and a client first mindset
Experience using CRM systems and working in structured, target driven environments
Interest in technology and how it is changing the insurance market

Account Manager

Key skills