Customer Service Coordinator

Role Overview

• Facilitate the movement of cargo and keep customers satisfied with any and all details of shipments.
• Provide immediate response to customer inquiries, provide timely information to Customs and the terminals, and provide paperwork and electronic data to various locations.

Requirements

• Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
• Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
• Ability to understand and communicate with people whose native language is different from your own.
• Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
• Excellent written and verbal communication, including active listening and report writing.
• Excellent organizational skills and attention to detail.
• Strong analytical, problem-solving, and math skills.
• Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.

This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law

Benefits

• Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
• Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
• Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
• Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
• Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.