Responsible for the configuration and delivery of client-facing applications.
Assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations.
Day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Manage communication and client relationship management in partnership with Infrastructure Service Support team members.
Configure client-facing applications exactly as per requirements gathered by engagement teams.
Update client-facing applications exactly as per requirements gathered by engagement teams.
Represent the Application Operations / Development team on all active projects.
Participate in the daily application operations / development stand-up meetings.
Follow established procedures for change management across applications where changes are necessary.
Document and maintain the application operations / development standard operating procedures.
Create WIKI articles for common processes that are repeated and can be shared with others.
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
Setup environments for all new implementations.
Configure Single Sign On integrations for client builds.
Support the development of product unit tests that will be used for future application regression testing.
Measure application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.
Requirements
Bachelors in technology/Engineering (Computer Science or equivalent)
2-4 years of experience in related field and working as an application engineer/developer/support (level 1/2)
Strong grasp on GIT fundamentals and experience with day-to-day usage
Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
Experience with an Agile Development Lifecycle
Experience in web application configuration and templating.
Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
Knowledge of continuous integration and deployment methodologies
Experience with Veeva or Salesforce is a plus.
Working knowledge of US Healthcare / Market Access would be an advantage.
Azure hosting components
May require travel domestically and/or internationally including overnight stays up to 5%