Client Success Coordinator

Role Overview

• Work with city-based sales executives for intake, scheduling, client communication, and post-campaign reporting for podcast, newsletter, and social advertising
• Manage all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Maintain ad planner and communicate with staff responsible for ad creative
• Manage post-sale ad tools within platforms such as megaphone, Sanity, and Instagram, as well as be able to troubleshoot
• Ensure that all deadlines for ad assets are met for both the advertisers and the city teams
• Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner
• Proactively identifies opportunities for account growth, renewal & upsell
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service

Requirements

• Minimum three years of experience in a professional workplace setting.
• Excellent attention to detail and follow-through skills
• Strong stakeholder management skills
• Strong written and verbal communication skills
• Excellent organizational skills and aptitude for learning new processes and technologies
• Familiarity with project management tools such as Airtable
• Familiarity with CRMs such as Hubspot
• Excitement about working in a nimble, casual, but intense startup environment.
• Familiarity with digital advertising and podcasting is a plus
• Prior experience in a client facing role
• Experience working at a high volume, managing multiple campaigns at once
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision

Benefits

• This position is full-time and remote, with excellent benefits.
• The salary range is $55,000-$65,000 depending on experience, and includes sales commission in addition to salary.
• City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions.
• Read about our mission and core values here.
• We encourage everyone to apply.