Own the Onboarding Experience
Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform.
Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork.
Keep all parties informed of progress every step of the way.
Leverage EOR Expertise
Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring.
Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country.
Maintain Accurate Data
Ensure all core information related to onboarding is correct and up to date in our systems.
Work closely with our global network of partners to uphold compliance and consistency.
Champion Continuous Improvement
Collect user feedback and share it with our Product team to influence future enhancements.
Stay informed about product updates so you can advise clients and team members with confidence.
Resolve Service Issues
Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.

2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience in Talent Acquisition or HR operations is also highly relevant.
Experience in EOR (Employer of Record), global HR, or payroll-related support.
Strong organizational and time-management skills to handle a multiple onboardings across global time zones.
Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
Proven ability to collaborate effectively in a remote-first, globally distributed environment.

Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You take part in shaping the future of RemoFirst.
Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.

Success Manager – APAC

Key skills