Support the pre and post-sales motion across account management, customer success, and RevOps to drive business value.
Track and report on critical post-sales metrics, including customer health, renewal risk, and expansion revenue.
Partner with stakeholders across account management, customer success, and RevOps to lead metrics definition, reporting, and analyses.
Lead key analytics projects and derive actionable insights to drive better retention and expansion performance.
Build and maintain repeatable reporting workflows and data pipelines to track relevant product and business metrics.
Manage the company’s business intelligence reporting dashboards to provide visibility into customer health and revenue trends.

5+ years of relevant work experience as a Data or Business Analyst with a track record of manipulating and extracting value from datasets.
Expert proficiency in SQL and experience with Looker/Tableau and Excel/Sheets.
Familiarity with key post-sales metrics such as NRR, GRR, churn, expansion rate, health scores, and time-to-value.
Experience working with Salesforce, specifically account objects and renewal tracking.
Bachelor’s degree in Data, Economics, Statistics, Operations Research, or a related quantitative field.
Excellent communication skills with the ability to distill complex issues and analyses for both technical and non-technical audiences.
Exposure to Customer Success (CS) platforms like Gainsight or Totango is a plus.
Process-oriented self-starter with a bias for action and an obsession for rigorous work.

Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Check out our full list at engine.com/culture.

Senior Data Analyst, RevOps

Key skills