Design, develop, configure, and maintain ServiceNow HRSD solutions, including: Lifecycle Events
HR Case Management
Employee Service Center / HR Portal
HR Knowledge Management
Customize and extend ServiceNow using: Business Rules, Client Scripts, UI Policies
Flow Designer and Workflow
Collaborate with HR stakeholders to gather requirements and translate them into technical designs
Integrate HRSD with other ServiceNow modules (e.g. ITSM, CSM) and external HR systems (e.g. SAP SuccessFactors)
Ensure solutions follow ServiceNow best practices , security standards, and data privacy requirements
Support testing, deployment, and release management across environments
Troubleshoot issues, perform root cause analysis, and provide ongoing platform support
Contribute to platform roadmap discussions and continuous improvement initiatives

5+ years of hands‑on ServiceNow development experience
Strong experience specifically with ServiceNow HR Service Delivery (HRSD)
Solid knowledge of: JavaScript (server‑side and client‑side)
ServiceNow scripting and configuration
Flow Designer and Workflow
Experience working with HR processes and employee lifecycle concepts
Understanding of integrations using REST/SOAP APIs
Benefit if experienced in: Document generation
Signature integrations
Reporting & analytics in ServiceNow
Now Assist
Experience working in Agile / Scrum environments
Strong communication skills and ability to work with both technical and non‑technical stakeholders
Nice to Have ServiceNow certifications (e.g. CSA , HRSD Implementation Specialist , CAD)
Experience with Employee Experience (EX), Virtual Agent, or Service Portal
Exposure to global HR processes and data privacy regulations (e.g. GDPR)
Experience in large, complex enterprise environments

ServiceNow HRSD Developer

Key skills