Returns Analyst – Junior
São Paulo, São Paulo, Brazil
Full Time
1 hour ago
No Sponsorship
About this role
Role Overview
- Manage the merchandise returns process (reverse logistics), from request to finalization in the system;
- Analyze and resolve return discrepancies (incorrect product, damage, deadlines, etc.);
- Coordinate and interface with carriers, distribution centers and internal teams (commercial, customer service, etc.);
- Ensure accurate recording of returns in the systems;
- Prepare monitoring reports related to area processes and returns performance;
- Track deadlines and ensure updates to return statuses;
Requirements
- Bachelor's degree in progress or completed in Business Administration, Logistics, or related fields;
- Intermediate knowledge of Excel;
- Experience in logistics, customer service, or administrative processes is a plus.
Benefits
- PDS (Performance-Based Bonus)
- Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.)
- Development/Educational platform and development programs
- Pregnancy Support Program
- Health Insurance
- Dental Insurance
- MDS Cuidar app (24-hour medical service)
- Life Insurance
- Meal Voucher or Food Voucher
- Transportation Voucher
- TotalPass (Pharmacy discounts)
- MBC (Discounts on pharmaceutical products)