The individual performs monitoring, research, assessment, and analysis of internal and customer environments in relation to patch management.
Applying OS level patches for internal and customer environments using IBM BigFix.
Create and maintain vulnerability and patch reports internally and for customers
Collaborate with client technical teams for issue resolution and mitigation. Help remediate security issues by interfacing with internal/external customer teams and other tool vendors.
Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology.
Manage and maintain the log management and threat analysis solution.

Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management
Ability to organize, prioritize, follow up and bring tasks to completion.
Ability to develop and execute process improvements, document knowledge base articles and build process efficiencies
Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams. Engage with vendor technical support as needed.
Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
Customer service including the resolution of customer escalations, incident handling, and response
Experience in a fast paced, high stress, support environment
Professional demeanor with outstanding work ethic
Ability to follow detailed process and procedures
Demonstrated ability to be reliable and flexible
Excellent written and verbal communication and organizational skills
Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources

Security Operations Center Engineer

Key skills