Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
Cross-functional Collaboration: act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids multi-year commitments, and partner deals
Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance

5+ years in Deal Desk, Sales Operations or Revenue Operations roles within SaaS or high-growth tech companies, Experience with contact center software or cloud services a plus
Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
Strong analytical mindset, excellent communication (written/verbal), ability to influence without authority, and comfort with ambiguity in a scaling environment
Experience with partner/channel deal structures
Renewal Management

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Manager, Deal Desk

Key skills