Program Manager – Office of Chief Executive Officer

Role Overview

• Act as the CEO’s ambassador, embodying DUHS values of teamwork, integrity, diversity, excellence, and safety.
• Treat all team members and external constituents with unwavering respect and professionalism.
• Demonstrate the courage to challenge the norm, question direction, and recommend innovative solutions.
• Handle sensitive business and confidential information with extreme discretion, tact, and diplomacy.
• Manage and optimize the CEO’s complex calendar, ensuring time is aligned with strategic priorities and key relationships.
• Triage incoming communication to the CEO and ensure appropriate follow-up occurs within the CEO’s office.
• Coordinate travel logistics, accommodations, and detailed itineraries; manage executive expense reports, invoices, and purchases via Concur.
• Lead the planning of internal events, off-site meetings, and conference travel for small and large executive groups, including the DUHS Board of Directors.
• Navigate company resources and build relationships across various departments to collect information and respond to requests on behalf of the CEO.
• Partner with executive suite teams to ensure seamless daily operations, conference room management, and supply inventory.
• Prepare meeting agendas, pre-read materials, and follow-ups to ensure outcomes are tracked and well-structured.
• Develop high-quality PowerPoint decks and Excel-based trackers/models, ensuring accuracy and clarity for office projects.
• Develop and maintain project plans, trackers, and dashboards to provide visibility into priorities and deadlines.
• Gather, organize, and synthesize information from across the organization into clear, usable formats and data sets.
• Support the drafting of internal documents and memos under the direction of the Chief of Staff.
• Manage logistics for Board of Directors and committee meetings, including scheduling, room setup, and technology support.
• Partner with the DUHS Board Secretary to ensure timely preparation and delivery of board materials.
• Track board calendars, key milestones, and annual cycles (e.g., meetings, retreats, and committee cadence).
• Support on-site execution of board meetings, including day-of coordination and issue resolution.
• Coordinate board member travel and accommodations, ensuring a high-quality, "white-glove" experience through proactive planning and a service-first mindset.

Requirements

• Work requires a business/office management background generally equivalent to a Bachelor’s degree in a business or secretarial related field.
• Knowledge generally acquired through ten (10) years of executive administrative support experience of increasing variety and/or complexity.
• OR an equivalent combination of relevant education and experience.
• Deep understanding of healthcare organization operations, procedures, and personnel.
• Proven ability and temperament to work with highly sensitive and confidential information.
• Proficiency in business vocabulary to effectively represent the executive and the company to external parties.
• Exceptional attention to detail and the ability to make sound decisions in high-pressure situations.
• Advanced skills to plan, manage, and coordinate complex executive activities and major functions.
• Preferred proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams), virtual meeting platforms (Zoom), Concur expense management, and SAP.

Benefits

• This position offers a relocation assistance package for eligible new hires