Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
Document all interactions accurately in the company's system for tracking and auditing purposes.
Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Must be a U.S Citizen
High School Diploma or GED
MUST hold an active secret clearance or have held one in the past
At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
Ability to remain calm, professional, and solution-focused during high-stress situations.
Self-discipline and time management skills, necessary for working independently in a remote setting
Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
Experience working in a virtual team or prior remote work experience is a plus.
Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

Call Center Representative

Key skills