Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples.
Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices.
Ensure follow-through and program completion with personalized support, coaching, and learning journeys.
Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical.
Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process.
Present confidently to customers and internal stakeholders in meetings, project updates, and briefings.
Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

3+ years of proven experience as a technical trainer or in a technical enablement role.
Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals.
Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment.
Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector.
Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios.
Ability to work independently in a fast-paced, ever-evolving SaaS environment.

Technical Trainer – AI, Legal Tech

Key skills