Design systems and programs to meet complex Salesforce integration business needs
Code, test, debug, implement, and document moderately complex software programs supporting contact center integration requirements
Prepare detailed specifications from which integration programs are developed and coded
Ensure programs meet standards, technical specifications, and applicable IT governance requirements
Perform technical analysis and component delivery across integration workstreams
Analyze and gather information from existing Salesforce and contact center systems
Support software development cost estimation and schedule planning
Explore new technologies and design approaches to address integration requirements
Coordinate with the management team to ensure problem resolution and client satisfaction
Complete tasks within estimated timeframes and budget constraints
Support UAT and go-live activities
Attend scheduled and ad hoc meetings as required

Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
0–3 years of relevant professional experience; 0 years of experience within the scope of the contract required
Familiarity with software engineering practices, design techniques, and tools
Ability to review and work within legacy systems
Current Tier 2 Security Clearance (formerly NACI) required at time of engagement

All personnel must execute a Non-Disclosure Agreement (NDA)
Personnel may be required to handle Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI)
All staff are subject to applicable IT security standards, policies, and reporting requirements

Software Engineer I – Salesforce Integration, Tier 2 Security Clearance

Key skills