Participate in the server and storage infrastructure platforms by designing, assessing, project planning, implementing, documenting and supporting complex systems in a highly virtualized environment.
Provide Tier 3 technical support for all infrastructure enterprise systems and requires constant problem-solving and is heavily reliant on teamwork.
Effectively implement systems infrastructure solutions as part of a delivery team.
Participate in the planning, design, and implementation of systems infrastructure designs at a high-quality level in waterfall or agile projects.
Analyze current infrastructure utilization and assist in the planning for future growth and upgrade needs based on capacity planning information.
Lead operational support of escalated Level 3 systems infrastructure problems.
Liaison between vendors, and customers to ensure timely resolution of issues and keeping stakeholders informed.

Associates’ Degree in Computer Engineering or related technical field or the equivalent combination of education and experience.
Minimum 4-6 years’ progressive experience with server, storage and network systems configuration/administration.
Moderate knowledge of Microsoft operating systems including Active Directory and IIS, VMware Infrastructure and tools.
Network Load Balancer technologies and an advanced understanding of storage area networking.
Moderate network topology and Operating System background.
Moderate understanding of server hardware and concepts including services, security, proper data backup and disaster recovery practices and domains.
Moderate knowledge of SAN, NAS, FibreChannel, and networking protocols.
Strong experience troubleshooting computer hardware/software related problems.
Moderate understanding of Mobile Device Management, Virtual Desktop Infrastructure (VDI), and Microsoft System Center Suite of management tools.

Systems Engineer II

Key skills