Ensure full financial integrity of all warranty claims and replaces parts by coordinating activities between Parts, After Sales, Finance, and Technical teams.
Manage the complete warranty claim process using SAGA to ensure accurate technical defect reporting and compliance with Group standards.
Validate repair orders in ElsaPro to confirm correct labour times, operating codes, and cost allocation.
Review job cards and documentation to ensure accurate, error‑free submissions.
Process and allocate parts usage through DMS and SAP to maintain accurate job card costing.
Complete daily job costing and assign expenses to the correct accounts to support accurate financial reporting.
Recover costs for rejected claims through coordination with Payroll and Finance.
Compile and distribute daily and monthly financial and operational reports for key stakeholders.
Coordinate workshop activities for recalls, campaigns, and technical actions to ensure timeous completion.
Coach workshop personnel on technical reporting requirements to improve claim quality.
Identify and correct job card deficiencies using the open WIP system.
Maintain accurate system configurations and labour rates in SAGA and DMS.
Escalate system or financial discrepancies to Information Services and Cost Accounting.

National Diploma / Degree in Finance or Accounting
Warranty Administration Certification
Minimum 3 years’ motor industry experience within After Sales coupled with warranty administration and financial control experience
Experience in dealership or manufacturing workshop environment preferred
Strong systems knowledge: SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, Group Retail Portal
Strong understanding of VW/Audi technical literature
High numerical accuracy and analytical ability
Advanced MS Office and Excel skills
Strong communication and organisational skills
Ability to work under pressure with large data volumes
Innovative, resourceful, and results-driven.
Code 8 driver’s license (advantageous)

Warranty Parts & Finance Controller

Key skills