Lead and manage decentralized teams responsible for day‑to‑day field operations across multiple hub locations.
Conduct frequent site visits to engage staff and monitor operational performance.
Establish clear standards for field staff appearance, identification, and professional conduct.
Ensure in‑person visit protocols and codes of conduct are consistently followed.
Make timely, data‑driven decisions while assessing risk and operational impact.
Leverage technology to enhance efficiency, transparency, accountability, and quality.
Ensure compliance with applicable regulations and company policies.
Build and maintain productive relationships with internal and external stakeholders.

Possess a Master’s degree from an accredited university (may be substituted with a bachelor’s degree and six years of relevant experience).
4 years relevant program management experience in the areas related to law enforcement, social work, case work, public health, security, child protective services or similar fields.
3 years supervisory experience leading at least 100 decentralized employees.
Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
Must be accessible by mobile phone 24/7/365.
Bilingual in English and Spanish preferred.
Travel is required frequently between offices, within the service area, and to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.

Deputy Program Manager

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