Customer Services Specialist

Role Overview

• Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information
• Accurately enter customer orders & order changes into the computerized system according to established procedures
• Identify and process Canadian, rush, and drop-ship orders as required
• Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments (Production, Purchasing, & Shipping)
• Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery
• Track shipments and provide Proof of Delivery to customers when requested
• Maintain accurate customer account data including addresses and shipping instructions
• Assist with order entry overflow and support departmental workflow as business needs require
• Prepare and provide customer quotations by responding to sales opportunities, technical component requests, and pricing inquiries
• Assist channel partners and end users in selecting appropriate products based on application and requirements
• Collaborate with Planning, Engineering, Production, Sales, and Channel Partners on large or complex parts opportunities
• Log, manage, prioritize, and follow up on quotation requests to support responsiveness and increased hit rates
• Follow up on completed quotes as requested to support revenue growth and customer conversion
• Contribute to daily workflow management, backlog prioritization, and departmental responsiveness
• Complete and maintain required documentation, records, and system updates
• Assist with training, special projects, and continuous improvement initiatives within Customer Service

Requirements

• High school diploma
• 2+ years of Customer Service experience
• A combination of experience and education may be considered
• Associate degree from two-year college or technical school preferred

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off