Manage teams responsible for delivering and/or managing technical support activities
Authorize and influence development and delivery of technical solutions
Accountable for technical leadership in plan, design, development, testing, implementation, or maintenance of technical solutions
Lead and direct change management, process improvement, and technical support initiatives
Provide direction and analytical support and direct business plan development to execute initiatives
Responsible for developing, maintaining, testing, and monitoring an internal control environment
Builds and oversees a team through ongoing recruiting, development, retention, coaching, and performance management
Provides leadership for those involved in development, design, and optimization of technology support functions
Manages identification, research, and analysis of business, process, and technology opportunities
Informs and tracks metrics for technology support capabilities and/or processes
Conducts or oversees technology efforts applying technical expertise
Partner with key functions to align IT strategy and initiatives in support of business strategy and goals
Operationalize documentation standards and quality assurance methodologies
Manages and forecasts unit level expenses which may include department allocations and vendor expenses

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
3 years of direct team lead or management experience of IT professionals
Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support
Experience building or leading multi-disciplined technology teams using industry best practices
Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues
Ability to drive a culture of quality and personal accountability through technology support teams
Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development
Demonstrated critical thinking and problem-solving skills
Demonstrated experience in translating needs into requirements
Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences
Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.
Understanding of Legislative and Regulatory Compliance Requirements

Senior Manager – Agile Product Management

Key skills