About this role

Define and establish best practices for our top-tier strategic accounts, influencing customer adoption, expansion, and retention.
Act as an executive leader, building a white-glove engagement culture for strategic clients.
Develop and own the Strategic Accounts Customer Success playbook while leading a global team.
Partner with leadership across Sales, Product, and Support to identify process gaps.
Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.
Leverage data-driven insights to develop metrics that measure CSM effectiveness.

Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.
Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale.
Strong understanding of high-value touch points including Executive Business Reviews.
Proficiency in Salesforce and G-Suite.

Senior Manager, Global Strategic Accounts – Customer Success

Key skills