Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Listen actively to customer concerns and provide personalized solutions that address their needs
Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary
Maintain detailed and accurate records of customer interactions and resolutions in our CRM system
Follow up with customers to ensure their issues have been resolved satisfactorily
Provide product and service information to customers in a clear and helpful manner
Handle difficult or upset customers with patience, empathy, and professionalism
Identify opportunities to enhance customer experience and suggest improvements to management
Meet performance targets including response time, resolution rate, and customer satisfaction scores
Collaborate with team members to share best practices and support one another in delivering excellent service
Adhere to company policies and procedures while maintaining confidentiality of customer information

2+ years of customer service experience in a professional environment
Excellent verbal and written communication skills
Strong active listening and empathy skills
Proven ability to resolve customer issues and handle complaints professionally
Proficiency with customer service software, CRM systems, and ticketing platforms
Strong multitasking and time management abilities
Ability to remain calm and composed under pressure
Problem-solving mindset with a customer-focused approach
Reliable attendance and punctuality
Preferred: Multilingual capabilities
Preferred: Experience with sales or upselling techniques
Preferred: Knowledge of customer service best practices and industry standards

All your information will be kept confidential according to EEO guidelines.
i360 is an Equal Opportunity Employer
Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only Direct Hires
No recruiting or staffing firms’ submissions will be considered .

Customer Service

Key skills