Junior Casino Customer Support

Role Overview

• Helping our clients via e-mail and live chat using our ticketing system;
• Checking data in internal and external back-offices to identify and solve issues;
• Testing casino games on clients’ websites to check for issues and understand game rules;
• Editing email templates and sending email campaigns to our clients.

Requirements

• Good written English skills (mandatory);
• Great communication skills;
• Active listener;
• Internet browsing is no mystery to you and knows all the shortcuts;
• The technical aspects of the activity are fun for you;
• Previous experience in the gambling industry is a plus;
• Ability to follow documented procedures and logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Team spirit;
• Time management skills;
• Ability to communicate technical problems concisely and professionally.

Benefits

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Enjoy a flexible hybrid work schedule after your first three months with us.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Amazing office space complete with its own pool and gym.