Provide technical support for Hosting, Domain, and related services through tickets/chat/phone
Provide support for Entry Level Sales and Billing Requests
Report bugs to Developers
Partial infrastructure monitor
Issue reporting to the Infrastructure Team and Manager
Handling Cross sales / Up sales
Consult Customers for developing their services
Provide customer feedback in order to improve products, services, and customer satisfaction.

Provide professional and friendly customer support.
Accuracy, and efficiency when responding to incoming customer inquiries
Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity.
Knowledge of Linux/Windows operating systems.
Knowledge of hosting services and domain names.
Expertise with Plesk, Cpanel, WHM
Familiar with common CMS (WordPress, Joomla, etc)
Problem-solving skills.
Self-leadership skills and ability to take initiative.
Cooperation skills and team spirit.
Exceptional written and verbal communication skills in Greek and English.
Excellent time management skills

1st Level Support Specialist

Key skills