own the end-end delivery of enterprise customer implementations, from contract sign through go-live
serve as the primary contact for customers during implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our customer stakeholders
partner with internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral
maintain high standards of delivery quality and customer satisfaction
collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge
maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans
contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks

5+ years in SaaS implementations, professional services, or customer success teams
experience managing enterprise customers and complex implementations
executive stakeholder management skills
strong solutioning skills
comfortable applying a proactive approach to AI tooling adoption
familiarity with integration requirements, APIs, and enterprise IT environments
experience collaborating and troubleshooting with technical teams
ability to grasp and express the essential value of product features and their application
excellent communication, collaboration and presentation skills
ability to manage multiple projects simultaneously
ability to thrive in start-up and remote-first environments
fluency in English, both spoken and written
additional European languages desirable

Customer Delivery Manager

Key skills