Technical Training Producer

Role Overview

• Pre-Event Check coverage requests for urgent and/or emergent coverage needs.
• Check event board and self-schedule future events.
• Convert time zones for scheduling.
• Collaborate with other producers on events.
• Assist facilitators in running virtual events by: Syncing with the facilitator ahead of session and helping them prepare the classroom for the session.
• Opening the virtual classroom to attendees 15 minutes prior to session start time.
• Troubleshoot and resolve any participant audio, video, and technology issues once the session begins.
• Escalate where needed.
• Engage with learners both on camera and off camera.
• Take attendance using a roster template.
• Organize virtual rooms for breakout sessions.
• Manage learner engagement tools such as chat, breakrooms, polls, and other non-verbal feedback.
• Maintain Crucial Learning and client intellectual property (IP) integrity and confidentiality.
• Respond to technical client questions about virtual courses/platforms.
• Report issues with the platform.
• Provide feedback about the event.
• Collaborate with other producers on events.
• Read and reply to written communication in a timely fashion.
• Stay up to date on latest producer processes and resources provided by Crucial Learning.
• Other projects as assigned.

Requirements

• Experience hosting an event / meeting on Zoom.
• Preferred understanding of, and experience with, other video conferencing platforms (WebEx, Microsoft Teams, etc.).
• Experience with webcam and microphone controls at both the hardware and software levels.
• Experience in a customer service role with effective interpersonal and communication skills.
• Ability to communicate technical information to both technical and non-technical personnel at various levels in the organization.
• Demonstrated troubleshooting skills and the flexibility to pivot when needed.
• The ability to speak Spanish a plus.
• Ability to balance autonomous work while collaborating with facilitators and team members.
• Self-regulated time management skills, including the ability to cover some urgent and/or emergent coverage needs of the business.
• Knowledge of computer, media, and networking technology.
• Ability to multi-task multiple channels of communication simultaneously.
• Professional attitude toward customer service and learner engagement.
• Preferred experience in working with teams using cloud-based file management, Office 365 and/or related online collaborating tools and systems.
• Ability to work within a 360-degree feedback environment.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Tech Stack

• Cloud

Benefits

• Access to some of the richest professional development programs.
• A variety of benefits, including retirement savings plans with employer contributions to assist with your financial security today and in the years ahead.
• Access to health benefits and wellness programs for employees and families.
• The ability to work in a flexible work environment.
• Professional development support as we want YOU to be successful in your career.
• Our team will work with you to establish the goals you are trying to achieve in your profession.