Senior Manager, High Risk Client Management

Role Overview

• As a Senior Manager of the High-Risk Client Management PEP team, provide tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients.
• Manage a team of 5-10 AML Analyst and Managers responsible for conducting EDD investigations in line with RBC standards on clients considered to be PEPs.
• Responsible for the oversight of timely, accurate, and complete files across the team, including the consistent and standard use of Investigations processes and of the requirements outlined in Enterprise policies and procedures.
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach.
• Create an environment and culture that attracts and retains high performing employees.
• Help individuals and the team achieve high performance through building capabilities and effective coaching and performance management.
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support RBC’s Leadership Model Behaviors and Values.
• Assess training and development needs of the team based on the requirements of the role.
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role.
• Assist the Director in creating, reviewing, or maintaining HRC policies and procedures.
• Liaise and partner with the PEP committee, the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners as applicable to identify and support program enhancement opportunities.

Requirements

• Post-secondary education or equivalent experience
• Demonstrated expertise in financial crime and/or money laundering investigations, oversight, or advisory services within banking, law enforcement, or a regulatory body.
• Suspicious Transaction Report (STR) identification, preparation, and filing in compliance with regulatory requirements.
• Highly developed oral and written communication skills including in depth policy writing.
• Experience coaching and developing team members.
• Strong strategic skills to build and maintain program design enhancements.
• Experience with Microsoft Excel and transactional analytics.
• Highly developed organizational skills.
• Demonstrated in-depth knowledge of RBC policies and procedures.
• CAMS designation (Nice to Have)
• US AML regulations experience (Nice to Have)
• Language skills (French, Cantonese, Mandarin) (Nice to Have)

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work