Key skills
AnalyticsCRMProject ManagementStakeholder ManagementCommunicationCritical ThinkingCollaborationSales
About this role
Role Overview
- Managing and optimizing the fulfillment process
- Ensuring program management at scale through successful delivery of sponsorship agreements
- Providing excellent client service
- Developing a clear and deliberate plan and timeline to execute according to contract terms
- Liaising with external sponsors to collect logos, digital ads, panelist info, and various contracted assets
- Liaising with internal stakeholders and product owners for inventory management
- Assembling and distributing program metrics upon program completion
- Collaborating closely with sales, marketing, content delivery, and other departments
Requirements
- Minimum 5 years in program management, sales fulfillment, client success, marketing or related roles
- Expert-level Program Management Skills: including planning, organization, prioritization, risk and stakeholder management, and critical thinking
- Strong ability to manage multiple projects and priorities simultaneously
- Analytical Skills: Ability to analyze data, identify trends, and implement effective solutions to improve processes
- Marketing/ Design Skills: Bonus points for the ability to create engaging reports and storytelling presentations
- Digital Tools Fluency: including but not limited CRM, digital program/ project management tools (bonus points if you know ClickUp in particular!), digital analytics platforms (such as Google Analytics, Chartbeat, etc.)
- Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong client relationships.
- Adaptability and Conflict Resolution Skills: agility in adjusting to changing circumstances, and resolving issues that benefit all parties involved.
- Collaboration and Empathy: Notable interpersonal skills that include understanding customer needs and advocating for their satisfaction and success, as well as working effectively with diverse teams across different departments.
- Knowledge and experience are prioritized. College/ education may be considered alongside direct experience
Benefits
- Comprehensive medical, dental, and vision benefits
- 401k plan with company matching
- Pet insurance
- Learning and career development opportunities
- Education assistance
- Generous PTO and holiday time off
- Flexible working hours
- Option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off)