Key skills
CRMCommunication
About this role
Role Overview
- Deliver scheduled concierge consultations (video and phone) with homeowners who are exploring electrification options for their homes
- Provide expert, impartial guidance on solar, battery storage, EV charging, hot water heat pumps, and whole-home electrification
- Review and explain installer quotes in plain language, helping customers understand what they are actually being offered
- Identify the right solution for each homeowner's situation — technical, financial, and lifestyle fit
- Use the company concierge platform and CRM to log notes, outcomes, and follow-up actions after each call
- Uphold the company standard: friendly, knowledgeable, zero-pressure, and genuinely helpful
- Collaborate with the broader Concierge team on quality, learnings, and continuous improvement
Requirements
- Must be a Licensed Electrical Engineer/Electrician
- Strong working knowledge of residential solar PV, battery storage, EV charging, and/or heat pump systems
- Excellent English communication skills — warm, clear, and confident in explaining technical concepts to non-technical homeowners
- Reliable internet connection and suitable home office setup for professional video calls (or you could work on site in our office at JY square if you prefer).
- Experience in a customer-facing advisory or consultancy role
- Familiarity with reading and comparing solar and electrification quotes preferred
Benefits
- Top compensation based on expertise – we are only looking for top talent and pay accordingly.
- Long-term work from home + allowances
- we let you work from the comfort of your home + amazing allowances you get to enjoy!
- Standard 5 day work week from Monday to Friday.
- Flexible working schedule. You can choose your working hours (within reason).
- Flat management style and open-door policy
- no micromanagement and your voice is being heard!
- Work with the latest technologies
- you can hone your skills and work with Australian clients + a chance to earn more through our self-training program.
- Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.
- Incentive-based wellness program.
- Toastmasters, English Classes, and other learning opportunities.
- Free consultations with Arcanys registered nutritionist-dietitians.
- Free access to our very own Arcanys CrossFit gym (or get a company-sponsored membership in a different gym, whichever suits your needs best)