Patient Account Supervisor

Role Overview

• The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives, both on-site and telecommuters.
• Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management.
• Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk.
• Identify performance deficiencies and opportunities and implement action plans as appropriate.
• Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.
• Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.
• Interview candidates and make hiring recommendations and decisions.
• Complete monthly quality evaluations.
• Monitor staff scheduling and adherence to time and attendance protocol.
• Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
• Promptly identify issues and develop action plans to mitigate or resolve.
• Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude.
• Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients.
• Effective communication and interaction with subordinates, management and clients.

Requirements

• High School diploma and/or equivalent education
• 4-7 years' experience preferred
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
• Supervisory experience or demonstrated leadership.
• Very good written and verbal communication skills
• Strong interpersonal skills
• Strong technical skills, including PC and MS Office Suite knowledge
• Proficient in building a strong team to meet performance goals
• Effectively manages multiple tasks
• Displays sound judgment and reasoning abilities
• Creative and innovative thinking
• Achieves results with accuracy and precision
• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Proficient in Microsoft Office (Word and Excel)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.