SaaS Product Implementation Program Manager – Public Sector

Role Overview

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Requirements

• Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business Administration.
• 8+ years of experience in program or project management, with a focus on the public sector or government contracting.
• Proven track record of successfully managing multiple complex projects.
• Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal teams.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in project management tools and methodologies, such as Agile or Scrum.
• Experience with contract management or procurement processes is highly preferred.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent organizational and time management skills, with a focus on attention to detail.
• Willingness to travel as required for client meetings and project engagements.
• Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.
• Knowledge of SaaS, Microsoft technologies, and Cloud services

Tech Stack

• Cloud

Benefits

• Robust medical (physical & mental vision and dental benefits)
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year