Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey.
Case Management: Ensure all customer queries are responded to within agreed SLA & quality.
Prioritization: Prioritizing customer requests based on query criticality.
Analysis & Dispatch: Analyze customer queries for faster turnaround time.
Escalations: Alert and escalate customer recurring issues to the Regional Office Customer Care manager.
Service Level Management: Monitor SLA and analyze Service Levels are maintained.
Promote and educate customers on digital experience.

Graduate of Any 4-year Business Admin Course
Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)
Excellent customer Service Experience (minimum 2 years of customer facing activity)
Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
Great customer facing skills with ability to build and nurture relationships.
Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.
Excellent knowledge in LARA all modules
Understand CMA-CGM group organization, processes & Tools.
Basic proficiency with MS Office

Customer Service Professional

Key skills