Manage the SmartFlower field service presence in in EMEA, owning regional operations and strategy. Resolve customer escalations quickly and effectively adhering to SmartFlower standard policies while operating autonomously.
Plan and coordinate installations, commissioning, training sessions, and on-site service activities
Build and maintain strong relationships with value-added resellers, service partners, and direct customers
Provide technical training and remote troubleshooting to customers and reseller-partners
Support manufacturing and supplier quality activities in collaboration with the Operations Quality Manager
Monitor and report key service KPIs, including service response time, customer satisfaction, and product reliability
Drive continuous improvement initiatives to enhance service efficiency and cost effectiveness
Monitor connected system data to proactively identify fleet performance trends and emerging issues
Maintain and distribute technical documentation, training materials, and software updates

Completed technical education (HTL, University of Applied Sciences, Technical University, or equivalent)
Minimum 2 years of experience installing and/or servicing electro-mechanical systems
Hands-on experience with mechanical assembly and electrical interconnections (AC, DC, Ethernet)
Basic understanding of connected systems, including hardware, firmware, and telemetry data
Independent, structured, and customer-oriented working style
Fluency in English (written and spoken) and strong German language skills
Proficiency with common business and collaboration tools (e.g. Salesforce CRM, Microsoft Office, Jira, Confluence)
Willingness and ability to travel internationally up to 25%
Valid EU work authorization

Clear responsibility for regional service operations with autonomy in day-to-day decision making
The opportunity to contribute directly to SmartFlower’s service, product, and warranty strategy
Collaboration with an international and cross-functional team
Exposure to renewable energy technology, industrial equipment, and global customer environments
Competitive salary based on qualifications and experience, aligned with the applicable Austrian collective agreement.

Field Service Engineering Manager

Key skills