Spend your day handling claims virtually from home.
Handle escalated claims files that have complex contents or additional living expense damages.
Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Coordinate with structure adjusters to ensure holistic handling of the claim file.
Use data and analytics to tell a story and influence decision making.

3+ years of previous experience handling property insurance claims preferred.
Have prior experience using estimating software like Xactimate for complex contents estimating.
Value providing an effortless customer service experience.
Enjoy the ability to work independently starting your day from home.
Organized and able to multi-task in a fast-paced environment.
Known for clear and professional communication – both written and verbal.
Required to have a valid driver’s license.
Residency within EITHER Tennessee, Mississippi, Alabama or Kentucky is mandatory for this role.

Complex Field Adjuster – Coordinated Contents

Key skills