Senior Customer Success Manager

Role Overview

• Own a highly strategic $3M–$7M+ ARR book of business
• Develop understanding of customers' businesses and success criteria
• Take ownership of portfolio's health
• Build relationships with senior stakeholders
• Anticipate customer needs and push results
• Educate customers on best practices
• Conduct comprehensive business reviews
• Leverage scalable tools for customer engagement
• Participate in cross-functional projects
• Support internal team members and share best practices

Requirements

• 6+ years of customer management, account management, or vendor management experience
• Experience owning a $3M–$7M+ ARR book of business
• Enterprise experience with recognizable brands
• Experience project managing complex initiatives
• Outstanding communication and interpersonal skills
• Experience in e-commerce and web-based business
• Advanced skills in Google Suite
• Desire to bring new ideas to the company
• Ability to manage competing priorities
• BS / BA degree required

Benefits

• Flexible work from anywhere culture
• Flexible PTO
• Annual personal development budget
• Stock options
• Competitive compensation