Field Service Manager

Role Overview

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
• Ensure safety practices.
• Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel.
• Counsel direct reports.
• Maintain good customer relations and improve customer retention.
• Maintain direct contact with current or prospective customers.
• Resolve complaints.
• Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business.
• Administer Company goals and policies.
• Maintain paper flow, records, and reports.

Requirements

• High school diploma and prior experience as a Field Service Technician
• Prior experience as a Dispatcher and/or Supervisor preferred
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• and much more.