Key skills
Project ManagementStrategic Planning
About this role
Role Overview
- Leads teams responsible for ensuring stability, resilience, and operational excellence of critical technology platforms
- Owns end-to-end production support operations
- Identifies and resolves complex technical, operational, risk, and organizational challenges
- Builds high-performing, accountable teams across onshore and offshore locations
- Manages hiring, coaching, and performance management
- Ensures production support meets defined SLAs and SLOs
- Acts as the senior escalation point for major incidents
- Drives adoption of Site Reliability Engineering (SRE) and lean engineering principles
- Implements and continuously improves real-time monitoring and observability
- Oversees operational readiness across releases
Requirements
- Bachelor’s degree or equivalent combination of advanced education and experience
- 8 years of experience in IT software engineering
- 5 years’ relevant business experience
- 5 years’ experience in project management
- At least 2 years of management experience
- Broad and in-depth knowledge of technology trends
- Ability to translate enterprise level strategic planning information into software and data management needs
- Executive level communications skills
- Ability to lead projects of significant complexity and risk exposure
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Ability to lead and manage the performance of multiple teams
Benefits
- Medical, dental, vision
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays