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Senior Onboarding Analyst – Fluent English at VOLL | JobVerse
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Senior Onboarding Analyst – Fluent English
VOLL
Remote
Website
LinkedIn
Senior Onboarding Analyst – Fluent English
Brazil
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Go
Jira
Project Management
Risk Management
About this role
Role Overview
Lead end-to-end onboarding projects for medium and large clients, including global accounts;
Act as PMO, ensuring governance, timelines, risk management and delivery quality;
Structure and execute implementation plans (kick-off, schedule, milestones, go-live);
Manage internal and external stakeholders (clients, vendors, global and regional teams);
Map and redesign Travel & Expense processes, identifying gaps and improvement opportunities;
Ensure integration between systems (VOLL, payment methods, ERPs);
Support the definition and implementation of global travel policies;
Monitor onboarding success metrics (SLAs, adoption, stability, client satisfaction);
Handle resolution of critical issues and escalations;
Promote standardization and continuous improvement of onboarding processes;
Conduct training and enablement for users and stakeholders.
Requirements
Solid experience in customer onboarding/implementations, acting as PMO;
Proven experience in Travel & Expense / corporate travel;
Experience with global accounts and multinational environments;
Experience with project management tools (e.g., Smartsheet, Monday, Jira);
Knowledge of corporate payment methods (cards, VCN, invoiced/billed payments);
Experience with system integrations and travel platforms (OBTs, ERPs);
Fluent English (required) – experience working with global stakeholders;
Spanish (a plus).
Benefits
Meal/food allowance loaded on a Flash card;
Medical and Dental plan (SulAmérica);
Total Pass;
Home office allowance on a Flash card;
Mental health support (VOLL Care);
Education assistance through VOLL Education;
Group life insurance;
6-month maternity leave;
30-day paternity leave (Our parental leave policy equally applies to same-sex couples);
Vacation eligibility starting after 6 months;
Day off.
Apply Now
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