Own process documentation, design, and redesign for core delivery standards and workflows
Author business requirements for AI tools, automated governance gates, and workflow tooling
Map Jobs-to-be-Done, delivery roles, and skills to PS GTM offers
Identify and document process friction before recommending technology solutions
Pilot process changes using the MVG framework; measure and report outcomes
Maintain globally applicable process standards that enable decentralized adoption
Gather and synthesize Voice of the Field input into prioritized process improvement opportunities
Support the Field Advisory Board by preparing process impact documentation for quarterly reviews
Own and drive process initiative scoring against the Business Value Rubric

8+ years of experience in business process design, management consulting, enterprise architecture, or delivery operations
Deep familiarity with enterprise delivery models and professional services operations
Experience with agile, waterfall, or hybrid delivery frameworks strongly preferred
Proven track record of building something net-new in an ambiguous environment
Ability to write precise, build-ready business requirements for technical teams
Strong systems thinking capability paired with sharp analytical skills
Experience driving process adoption in a matrixed organization
Comfort with AI-assisted work environments; experience with tools such as Claude, Cursor, or Agentforce
Exceptional written communication skills
Degree or equivalent relevant experience required

Business Process Architect

Key skills