Manage the end-to-end billing relationship for a complex book of business of approximately 500 accounts
Make independent decisions regarding credits and debits, notifications and communication on client receivables
Provide support for external and internal customers regarding all items related to the billing for premium and claims/claims funding
Analyze daily Automated Clearing House (ACH) tap files prior to sending to Treasury and the bank
Conduct audits to ensure financial controls are maintained, when necessary
Design, enhance and maintain system applications for processing and reporting financial information as needed
Strong verbal and written communication skills to communicate billing items to clients, TPA’s, brokers, and internal partners
Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
Organizational skills and prioritization skills
Requirements
High School Diploma or GED required
Bachelor's degree in finance preferred
3+ years’ related billing experience required
Customer/Client service experience required
Reconciliation experience required
Data analysis experience required
Previous billing or collection experience strongly preferred
Exceptional systems experience, specifically using Excel for reporting purposes is required
General knowledge of insurance products, procedures and systems for specific functional area is desired
Prior experience working with matrix partners is preferred
SAP and Facets experience is strongly preferred
Strong Excel skills with experience with pivot tables and v-lookups required