Address client needs and concerns via phone and email
Maintain and utilize a working understanding of underwriting compliance guidelines
Answer back-to-back inbound calls
Make outbound calls to customers for as needed follow-ups
Establish rapport quickly and build positive customer relationships
Provide prompt, accurate and friendly customer service
Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications
Requirements
High school diploma or equivalent
Active P&C or Personal Lines insurance license in your state of residence
Prior experience working in a customer facing insurance service role
Demonstrated success in a team environment
Proficiency to multi-task, follow-through and follow-up
Excellent communication skills, written and verbal
Positive customer and quality focus
Possess an upbeat and positive attitude
Organized and detail oriented
Proactive in problem solving
Ability to perform critical thinking and reasoning