Key skills
CCommunicationCritical ThinkingProblem Solving
About this role
Role Overview
- Address client needs and concerns via phone and email
- Maintain and utilize a working understanding of underwriting compliance guidelines
- Answer back-to-back inbound calls
- Make outbound calls to customers for as needed follow-ups
- Establish rapport quickly and build positive customer relationships
- Provide prompt, accurate and friendly customer service
- Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications
Requirements
- High school diploma or equivalent
- Active P&C or Personal Lines insurance license in your state of residence
- Prior experience working in a customer facing insurance service role
- Demonstrated success in a team environment
- Proficiency to multi-task, follow-through and follow-up
- Excellent communication skills, written and verbal
- Positive customer and quality focus
- Possess an upbeat and positive attitude
- Organized and detail oriented
- Proactive in problem solving
- Ability to perform critical thinking and reasoning
- Advanced computer skills
- Reliable high-speed internet
Benefits
- health insurance (medical, dental, vision)
- flexible spending & health savings accounts
- life insurance
- retirement plan
- paid time off
- overtime availability
- employee referral program