Build and maintain positive relationships with clients
Drive business growth and lead a team of Relationship Managers
Involve in strategic planning, customer service, and sales management
Enhance profitability and customer satisfaction
Manage revenue performance across assigned accounts
Forecasting, renewals, retention trends, and growth opportunities
Leverage VOC, client feedback, and service metrics to improve customer satisfaction
Establish and drive accountability for team KPIs, objectives, and performance outcomes
Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building
Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders
Maintain awareness of market conditions, trends, and industry developments to guide strategy

Bachelor's degree or equivalent experience
3+ years of experience in sales/account management leadership
Experience leading client-facing teams
Managing revenue retention and growth
Delivering high renewal rates and customer satisfaction
Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes
Experience using VOC insights to identify innovation opportunities and improve client experience
Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA
Proficiency with CRM platforms, reporting tools, and sales/account management systems
Customer-focused with experience building trusted relationships with clients and internal partners

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering programs

Relationship Management Manager – Employer Services

Key skills