Community Market Leader

Role Overview

• Oversees the operations, sales performance, and customer experience across multiple retail banking locations.
• Responsible for driving business growth, ensuring regulatory compliance, and developing high-performing teams.
• Develops and executes local market strategies to grow individual and small business deposits, loans, and customer relationships.
• Ensures compliance with all regulatory requirements, internal policies, and audit standards.
• Monitors and analyzes branch performance metrics, identifying opportunities for improvement.
• Collaborates with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
• Promotes accountability, recognition, and continuous improvement.
• Coaches and mentors branch employees in learning the skills required for their level of role.
• Leads and inspires seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.

Requirements

• High School Diploma or General Education Degree (GED) equivalent required
• Bachelor's Degree in Finance or Management preferred
• 7-9 years progressive retail banking experience, including multi-branch leadership required
• Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
• Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
• Proficient in branch procedures, compliance, audit standards, risk management, retail banking products, compliance, and operational procedures.
• Strong Knowledge of consumer banking sales models, customer segmentation, and performance metrics.
• Understanding of local market trends, competitor offerings, and customer behavior.
• Skilled in driving sales performance, setting goals, and implementing incentive programs.
• Clear and effective communication with internal teams, senior leadership, and external stakeholders.
• Ability to interpret sales data, customer insights, and operational reports to inform decisions.
• Comfortable using CRM systems, digital banking platforms, and performance dashboards.
• Extensive knowledge in Community/Small Business Banking and Home Loans.
• Foundational knowledge in Treasury Management and Wealth Management.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• Medical, dental, vision, short-term and long-term disability benefits and life insurance.
• Flexible spending accounts and health savings account.
• Employee assistance program.
• Up to 11 paid Federal holidays.