Execute operational implementation of POS, restaurant technology systems, and peripherals, ensuring solutions function effectively together in shop
Support operational integration of digital channels and partners, including delivery and mobile ordering, into in‑restaurant workflows
Identify execution risks, operational gaps, and dependencies across systems and escalate appropriately
Create, document, and maintain Jira tickets to track requirements, priorities, and progress across projects
Plan and lead in‑restaurant field testing for new systems, processes, enhancements, and digital integrations
Coordinate test readiness, site selection, test onboarding, and execution activities with cross‑functional partners
Collect, document, and synthesize field feedback and operational learnings
Partner with Restaurant Technology, Field Operations, IT, and other stakeholders to support rollout planning and execution
Ensure operational learnings are incorporated into rollout plans and execution guidance
Support post‑launch stabilization efforts by monitoring issues, identifying trends, and coordinating resolution with appropriate partners
Build strong relationships with franchisees, field teams, and internal partners to understand operational impacts and execution needs

Bachelor’s Degree preferred or equivalent restaurant operations experience
4–8 years of experience in restaurant operations, operations support, or system implementation roles
Experience working in a franchise‑based environment preferred
Hands‑on experience supporting POS, restaurant technology, digital ordering, delivery, or related system rollouts
Ability and willingness to travel to support in‑restaurant testing and deployments

Restaurant Experience Manager – Restaurant Systems, Digital Execution

Key skills