Float Customer Service Supervisor

Role Overview

• Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service.
• Responsible for the daily supervision of the branch teller staff, creating a high-quality service team.
• Oversees and conducts the accurate processing of various customer transactions.
• Coaches the teller team in all aspects of relationship development, service, and operations.
• Responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff.
• Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures.

Requirements

• Minimum 1-year experience as a teller in a bank or other financial institution.
• Strong supervisory and interpersonal communications skills.
• A thorough understanding of teller operations.
• Professional telephone communications skills.
• Enthusiastic, customer-focused team player.
• Organized and dependable.
• Good knowledge of bank terminology, products and services.
• Skilled in typing and general use of office equipment.
• Ability to work accurately with figures and perform detailed work.
• Positive and helpful attitude.

Tech Stack

• Vault